shopify chargeback reddit. If it were rescinded, would the $15 fee go away too? Shopify has automatically provided evidence to the bank, however, I don't expect to win them. shopify chargeback reddit

 
 If it were rescinded, would the $15 fee go away too? Shopify has automatically provided evidence to the bank, however, I don't expect to win themshopify chargeback reddit  Select the value “open”

USPS has a delay with a customers order. Chargeback AFTER refund . 280 15 57. 5k. The shares seem sort of like a mis-priced option and actual options (especially LEAPs) are an even more misprinted option. Then, without fail, they’ll message us the next day/a few days later asking for a refund. This information is different based on the type of chargeback. View community ranking In the Top 1% of largest communities on Reddit. If you're doing that kind of revenue with PayPal, you should be getting priority customer support. The customer that actually has a stolen/lost package will chargeback their card. Chargebacks differ from standard return requests in several ways. Hi @jcorp, Nick here from Shopify. Accepted Solution (1) Nick. If you're having this. Then at 10:23AM, USPS delivers the package. Some upselling/bundle offer/etc apps only work if the customer goes through the cart, and the. If you are running low volume, you might be ok. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Does anyone have any insight into using the new Shopify POS in Canada with Moneris payment terminals? What about the Shopify Tap and Chip card reader? I've heard that the Shopify reader only supports Debit tap at a max $100. 280 15 57. Find the section for Locations, and switch from Pro via there. The credit card company reviews the evidence. Afterwards, if nothing from the merchant, Klarna will resume your. Each charge back. The set-it-and-forget-it process makes it likely for customers not to remember they opted in for the service. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. So essentially shopify closed my store down and sent me a generic email saying it was high risk. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. Sometimes neighbors bring them, sometimes they get delivered later and sometimes they are stolen/lost. The hang up though is this charge back was a fraudulent chargeback. And trusting Shopify's "Fraud detection system". Shopify Payments is done by Stripe which has world-class anti-fraud measures. It’s worth the extra 1% transaction fee to us for predictability purposes. They have a Shopify plugin as well. A customer (3 people living in same address or maybe 1 person going under same name) bought $15,000 in products from me over 2 months. 3. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Payments have been made via Shop Pay and Google Pay and nothing changes, its. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. When a chargeback occurs, Shopify doesn’t return the money to the seller, hence they lose both the product and the money. The pop up shop…Subscription chargebacks result from you processing transactions that you ought to have canceled. There are usually add on services that take a % of every order that protect you from the chargebacks, but again, you just have to sort of balance the cost of that service to the amount of claims and see what works best. Welcome to /r/Shopify! Empowering business owners around the world. The order could be fraudulent as well. Before you chargeback, simply hint at it in your next email to the store. Thanks!Fulfill eligible orders within seven days and provide a tracking number from a supported carrier. View community ranking In the Top 1% of largest communities on Reddit. Perhaps on the sellers side, but you still have every right to file a chargeback as a buyer. Website 114 Sanford St, Brooklyn, NY, 11205, US. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. I spent 20 mins doing keyword analysis for a random Shopify site. Trust Shopify’s Fraud Analysis Tool. Welcome to the only officially recognized American Express community on Reddit. You can asked them to or you remove the card used to charge the Klarna payment. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. 201K subscribers in the shopify community. If the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. 11 0 1 03-12-2023 07:44 PM So I got a hold the other month that's still pending. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. I'm sorry to hear you got a chargeback. A Shopify chargeback occurs when a cardholder contacts the bank about. In my experience when dealing with chargebacks the merchant is guilty until proven innocent. Not too much impact on my end as the order delta is small, but I’d image someone will a large dollar orders. Try Shopify free for 3 days, no credit card required. Get a detailed breakdown and proactive steps to. American Express community on Reddit. 2475 407 512. Question. Manually Checking Orders for Fraud. When payment is collected, you must issue a partial or full refund of the transaction. It's your responsibility to screen orders for fraud, and to put in place. Its in the payment settings. Refunds occur when a merchant voluntarily refunds a customer. r/Mercari. Shopify charges 2. Chargeback Fraud Shopify . 9% + $0. Am I obligated to do anything, or can I just do nothing and…Shopify hopes to prevent these chargebacks with its new Shopify Fraud Protect solution (currently with just a limited rollout). Because we had 2 chargebacks in our first 200 orders…We were removed from the shop app. Reddit . I’m unsure if this is the right place to post this. Typically our orders are between $80 and $140 and just got a $480 order flagged as high risk. My question is, is there a way to appeal the chargeback fee?Hi everyone, I recently lost 2 fraudulent chargebacks on a Shopify store for products that have been received. View community ranking In the Top 1% of largest communities on Reddit. Basic Shopify costs $29 per month with monthly payments. Double-charged in Chargeback. Shopify will manage the dispute process for the chargeback. After that, the entire chargeback management process is fully automated. No additional reporting or fees are needed from you. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Click on ‘Manage’ for Shopify Payments. Personally wouldn’t worry about themes unless you were a massive business, establishing a brand in the future. If you got ripped off, call your bank - Shopify will do an internal investigation automatically if the store owner gets that chargeback on their account. Now they’ve opened a chargeback and they’ve told their bank their item was “defective or damaged” which is. If OP takes the money and it turns out the tickets are fraud, Shopify/Wells Fargo are left holding the bag when the customers chargeback. I never sent goods to buyers who failed the fraud analysis and still got chargebacks. The pop up shop has been going for a month and a half and today's the last day. I can't afford to…Open your Shopify Dashboard. Hello r/shopify So on August 12th, I sold a smartwatch to a person and tried to contact her a week later to see if everything was good but no reply…What are the pros and cons of Shopify Payments versus working through Authorize. This is an accepted solution. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. "You can talk to the customer who made the order by phone or email to see if you can resolve the issue. Add additional evidence After the cardholder's bank makes a. 111 9 34. Try Shopify free for 3 days, no credit card required. They can't charge back what was refunded. The type of chargeback determines the way you should respond. Do keep in mind that there could be even more, additional charges, paid directly to third parties. 2. Just 7 days ago, I was in this sub talking about a customer who made multiple orders from me this year, just to open multiple chargebacks of over $15,000. Hello everyone! I often see 3rd party providers (signifyd, forter, sift, etc) recommended for fraud / chargebacks prevention and insurance. If you can manage the manual approvals, switch from automatic to manual payment processing. I'm about to launch a store with a high priced items (~$2k) and shopify have nothing apart from standard $100 shipping insurance. From what you have explained in your message it sounds like it could be a fake email, so it's definitely something a Support Advisor will need to take a look at. Posted by u/[Deleted Account] - 6 votes and 10 commentsJust got hit with a chargeback, shopify fraud analysis was low and shipping address is 1km from location of IP address. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). We just lost a chargeback case for over 10k with one customer, where we had overwhelming evidence against the customer, and Shopify is providing no path to appeal the banks decision. You got terrible advice from people here. The best thing you can do is see if you can adopt a platform, even something like Shopify, that has a ton of protections in place already. However, you cannot file a chargeback if you want to keep using Mercari at all. In today's video, we'll be discussing. I would recommend working with the charging bank directly by sending your dispute and relevant evidence to that bank directly, or your own legal team if you. Before Shopify sends the response, you can add additional evidence in the. Wow that seems convenient and a lot easier than hiring one of these overpriced Chareback notification/dispute resolution services (that charge as much to notifying about a dispute than the underlying average order. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. Stay strong and hope you can at least get that 89$ back 💪. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some point or another. Click on ‘Settings’. When someone receives a charge from your store but never buys anything, it could be a fraudulent transaction. • 21 days ago. Advertisement Coins. I mainly sell on a “pre order” basis, so chargebacks are difficult to win for me. Let's look at what chargebacks are, how they happen and how you. No emails, no contact, nothing. Chargeback Rescinded? Orders. When a buyer disputes a purchase, their credit card company reverses the charge, reimbursing the buyer, and debiting the business’s account. The bank decided in favor of the customer, and I ended up losing the $240 + $15 Shopify chargeback fee + > $110 cost of manufacturing and labor. Terms & Policies. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. That’s your chargeback rate for that month. Shopify Partner. . Beacon-Fraud-Inspect • Shopify Developer • 2 yr. I suspect it was made with a stolen card and fake name. Etsy will eat the cost of the charge back. So a customer opened up a chargeback on a store that Ive have closed for 2 weeks already. This was Tuesday. Then see if they would be comfortable paying for the shipping again. Click on ‘Settings’. I would dispute a chargeback if it came. Chargeback Response Template. I've refined this over the last 10 years and it really seems to win most of the time. Users soliciting. I've had a buyer initiate a chargeback for non-receipt of an item. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. Now I got word that I might be receiving my remaining payout. Is it usual for Shopify to hold customers money ($25,000) and refuse to communicate for 2 weeks? Edit: After forcing a phone rep (by refusing to hang up) (I was very polite, but firm) to reassign the ticket from one rep in the department to a different one, we had a response. 5. If they rule against the retailer, funds are returned to the. Chargebacks are on the rise so I would urge anyone to seriously take this into consideration. Submit proof you shipped the goods with a tracking number. Emails me at 10AM. You can use Shopify Protect for free, and protect eligible orders against fraudulent and unrecognized chargebacks. I am a bot, and this action was performed automatically. Shopify has no liability what people using it's services do - people running a business have to run a legit business, Shopify can't be the fall-guy for people being idiots. So I had just received a chargeback from an order that was made in the beginning of August, and the reason for the chargeback is that the customers order was never received. Customer Opened $15,000 In Chargebacks. Users soliciting sales in any form will result in a permanent ban. Here’s how your store can prevent and deal with chargebacks. The amount of time that you have to submit evidence depends on the credit card. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. You can increase your comment karma by posting in other areas of Reddit to earn upvotes. PayPal payments also has seller protection. This hold does not prevent your customers from checking out. Like if you go from making $20, to $20,000 they may need more time verifying but these payment processors have gotten amazing over the last 5 years so if everything is legitimate, don’t worry. Any Shopify store suspended for fraud cannot be restored and user cannot register a new Shopify account as the owner credentials will be blacklisted. 9% of these chargebacks. company sent ample evidence to the contrary to Shopify. Chime will then investigate the dispute and may issue a chargeback to the merchant if the dispute is found to be valid. These fees usually cost a minimum of $25 per incident, and they can quickly add up. Your payouts from Shopify Payments are on hold while we review your account. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. How do you win against chargeback on Shopify? I've probably had around 5-6 chargebacks since I've started and recently I had a chargeback for a much bigger order. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. 07-28-2020 03:02 PM A customer of ours initiated a chargeback against an order that had already been refunded. Below shows the fraud report but only the first one came back as red, the others were all green. I am a bot, and this action was performed automatically. Shopify payments don’t make the decision, it’s a standard credit card chargeback process decided by the buyer’s bank. As others have mentioned, you need to mitigate the large amount. View community ranking In the Top 1% of largest communities on Reddit. 47% of their total revenue each. I am a bot, and this action was performed automatically. Add your ‘Company Name’ + 'Number Code' in the Payouts statement descriptor. Rather than a specific number of chargebacks, this is more likely to be triggered if you have a high percentage of chargebacks compared to total transactions (for example, if you have your 10 chargebacks out of 20 purchases), or suspicious patterns. I've mostly won chargebacks from orders that use Paypal, and maybe one that used a credit card. Add your ‘Company Name’ + 'Number Code' in the Payouts statement descriptor. The chargeback was asked for through the customers bank so there is an extra $15 fee on top of the items price. A chargeback happens when a customer requests for a transaction to be. The continued success of current and future eCommerce merchants coming onboard the Shopify platform should no doubt, be a very important factor atop the list of interests for Shopify. Shopify Protect - This status indicates that Shopify Protect is available for the order if you fulfill the order within 7 days of the order being placed, add tracking. It also included an admission from the buyer that they received the item, just later than expected (their order was placed just prior to a bank holiday). Reddit . Know the reason code. Not remembering the original purchase. This means that if they encourage their customers to open disputes for any old random issue they might have, this will possibly count as a "chargeback" in Shopify's system. Shopify payments is a credit card processing solution for Shopify store owners. For example, we have an $800 chargeback open right now with a customer that we refunded $650 to already. We are still on google but we have done another 100 orders since then. For example 'SP * Ecom Zone 8426'. If you have Fraud Protect activated, you don't have to do anything. What am I missing? It seems too easy? TIADownbadge69 • 1 mo. Brutally Honest Shopify Store Review From Reddit; How To Handle Chargebacks & Fraudulent Orders - The Dropship Podcast Episode 60; Reddit Ads Case Study for 2018 Dropshippping and Shopify. shopify charge back reddit Published on: July 12 2023 by pipiads Hey guys, what's up? Thanks for tuning into Rules for Rebels. Please contact the moderators of this subreddit if you have any questions or concerns. Problem of fraud, chargebacks, shopify/stripe, 3rd party solutions. Chargebacks are on the rise so I would urge anyone to seriously take this into consideration. Next, Jan 10th they put my payouts on hold again and basically asked me how I am going to remedy my chargeback rate and I devised a plan, they released my payments with a 15% reserve for 90 days Now just the other day they put me on hold again. couple months later in September the buyer reports the purchase as unauthorized purchase to their bank and I ended up receiving the claim in november. Someone made a chargeback against me today saying…I just got a shopify order a bit larger than my average order. This status appears if. Try to avoid charge backs at all costs. Hi all, I've been getting a lot of messages about the previous post Anyway he messaged back to my questions & stated that the cameras never arrived…View community ranking In the Top 5% of largest communities on Reddit Buyer Did Chargeback with bank and not paypal Hey everyone, So last year in July I sold an item for 400 dollars. It’s impossible to win a Shopify chargeback. 30 percent on top of 0. . I'm sorry to hear you got a chargeback. Chargeback Lost and They Took More Than The Net Total . For a good WooCommerce hosting service you would spend at least $30-$50 per month. Developers for Shopify can ask…Go to shopify r/shopify • by rulesforrebels. Then they file a chargeback. Shopify is not liable for chargebacks occurred when using our platform. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. 9% by PayPal AND 2-3% by Shopify. Hi @Jarrod88, thanks for reaching out to the Shopify community. Does shopify notify you if a customers opens a chargeback AFTER you closed your store? I closed my store a while back, and a customer is now asking for a refund. In some instances, a chargeback case can be. How to Deal w/Chargeback On Dropshipping : r/dropship. PayPal has seller protection on all orders so long as you can provide a tracking number. I've heard alot of people talking about how chargeback can ruin your whole store, you lose 99% of all chargeback disputes and if you get even 1% of…To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. This subreddit is a forum to ask or seek any information regarding Shopify. This thread is archived. You are then out the product and the full amount it costs to refund the card owner. Refer to our section on chargebacks for more information about the types of chargebacks as well as. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to. I am a bot, and this action was performed automatically. So essentially shopify closed my store down and sent me a generic email saying it was high risk. Go to shopify r/shopify • by sabrinahached. Not protected by Shopify Protect - This status indicates that the order was not fulfilled within 7 days of the order being placed or transferred to the possession of a carrier within 10 days of the order being placed, or that a chargeback has been filed on the order for a reason other than fraudulent or unrecognized. I am familiar with the common scams of people taking advantage of their credit card companies by claiming fraud and knowing that their banks will 99. This is not correct. I am a bot, and this action was performed automatically. Yes, you will get banned for excessive chargebacks, but. This isn't the first time this has happened. They omit information and documentation you provide that would help you win a dispute. By understanding the reason code. After the last chargeback I realized I had to accept a few things: Chargebacks are going to happen. Etsy will eat the cost of the charge back. Unless she claims someone stole her. 6. To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. Copies of the order receipt, delivery confirmation, email confirmations and all. Chargebacks are never a fun experience for merchants, regardless of the outcome. 2-3% on Shopify, chargeback fees too, I had a £700 product receive a chargeback the few was £10. We constantly get chargebacks and are tired of it. 4. Hi all, For those of you worried about chargebacks all you can do is fulfil the item in a reasonable time and have it safely delivered to your…First chargeback. I have seen cases where someone goes out on a Friday or Saturday night—they get gas, go to Applebee’s, and see a movie (the olden days) and then chargeback the whole date. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Users soliciting sales in any form will result in a permanent ban. 06-25-2019 07:31 AM. Then she said she rescinded it, and I can't find any records for or against this anywhere. Kinda stupid but that's how it works. Klarna now says "Only actual chargebacks count as chargebacks from our end". Can’t speak from personal experience but generally a chargeback, regardless of it being justified or not, results in being banned from the service. Best chargeback filter + shipping guarantee app? (need riskified replacement) There used to be a great app called Riskified which you would run your order through their fraud filter and they would take a small % to guarantee it was a legitimate order. ChargeResponse® uses smart algorithms that leverage millions of data points, to introduce an unrivaled chargeback evidence response, designed to help you win more chargebacks and save you time!Go to shopify r/shopify • by AffectionateSleep275. but I am afraid they will open a chargeback. Manually Checking Orders for Fraud. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. The cardholder alleges they never received the products or services. Some themes provide an option to bypass the shopping cart using the Quick Pay buttons (PayPal, Apple Pay, etc). Click on ‘Settings’. Go into the customer order page and select "cancel" order under "More Action". Now the merchant is direct billing me for the original cost plus the AMEX chargeback fee. For example, if the IPs of customers do not. If I add PayPal, I get charged 2. It is a fully automated app that is managed by in-house experts. Its similar to other SaaS products like Trinity Audio, Speechify, and Beyond Words. The ecom store then receives a chargeback, which will. It’s impossible to win a Shopify chargeback. Hello. DISCLAIMERS: This post is not meant as an attack on any party or an invitation to open a platform to negatively discuss any of the players mentioned above. Basically a chargeback rate over 1% will remove you from being listed on the shop app. What's the best Shopify App for preventing chargebacks?188K subscribers in the shopify community. Open menu Open navigation Go to Reddit HomeShopify allows third party merchant account providers again so we do issue merchant accounts for dropshippers in the US and we plug in to gateways Shopify allows. Step-by-Step Guide: Open your Shopify Dashboard. Look at Shopify fraud protection, it will give you a peace of mind for 1. The higher quality the content, the higher your karma will become. I have an issue with chargebacks. Now I got word that I might be receiving my remaining payout. But that doesn’t make them any less frustrating. Once it is canceled, there are usually no more subscription fees, even if you owed them at the time you closed the store. We provided evidence that the customer admitted to the mistake. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. This is unfair, as the product was still delivered and I received no profit, plus a chargeback fee. The customer told me she still wants the item and didn’t purposefully file a chargeback. Scroll down until you find the 'Payouts' section. We are a local company that delivers our own goods withing the same city. We just lost a chargeback case for over 10k with one customer, where we had overwhelming evidence against the customer, and Shopify is providing no path to appeal the banks decision. Over the past few months, I have accumulated more chargebacks than I have in the past. If you're not on Shopify, the process is very similar on other payment processors. Please contact the moderators of this subreddit if you have any questions or concerns. Too many chargebacks can lead to account suspension and loss of inventory. They will take the money out of your account and you have to prove you did. It’s why chargebacks cost merchants 0. We are still on google but we have done another 100 orders since then with. Meaning they were with stolen credit cards or credit card numbers. View community ranking In the Top 1% of largest communities on Reddit. For more information on how Shopify deal with fraud, visit Shopify support center. If your policies are written in a way that they are enforceable in the UK (30 day delivery window) then you might win, but you would have to research UK consumer law to see if they have a case against you. I had a wholesale order for £200 worth of items, it got marked as delivered and signed for on the 10th. If they rule against the retailer, funds are returned to the. To successfully fight a chargeback, you must be mistake-free with your chargeback rebuttal letter or with the compelling evidence. If using Shopify Payments, you can find more information about this here: Configuring Shopify Payments. Lots of fake stores claimed to. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. Just don’t expect much assistance from Shopify on this. Started getting orders on my Shopify on Friday 02/25. For now, in terms of hosting services, it seems better to go with Shopify. Since nobody wants more chargeback or fraud, I wanted to share some takeaways from the final episode of featuring Karisse Hendrick on Pitstop…Receive the Chargeback. Step-by-Step Guide: Open your Shopify Dashboard. Let's look at what chargebacks are, how they happen and how you can respond. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. So if you get a chargeback after the store is closed, Shopify may still bill you for that. This isn't the first time this has happened. So, I refunded an obviously fraudulent transaction and now I've got a chargeback from the same transaction. It was the first time Shopify let me know that there was a high risk of fraud, so naturally I held off on fulfilling it for a couple of days. 2 days ago I received a banner/notice on my shopify store portal telling me my payouts are on hold while they review my account. $1,800 chargeback dispute. The rates aren't the best, but it was easy to setup and they have the cool feature of being able to manage your chargebacks within your store. Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. And chargebacks cost merchants 0. Shopify will manage the dispute process for the chargeback. Only build the essential. Sellers are left with the option to have the item returned to them at their expense or to destroy it. Shopify Pay: Cons 👎. This a first for Shopify because its built for the platform. Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. Yeah that's fair - the reason I switched is because of a xx,xxx hold on funds on the original shopify account (due to chargebacks under 1%) and a switch in corporation. Shopify's stock jumped last week when they announced they were expanding their partnership with TikTok. I contacted support and they said it was routine. a, the issuing bank, card issuer or any other payment gateway) to reverse the charge. If you are refunding the orders, then there is no risk of chargeback and they wouldn't stop you from doing that. If you refund the payment, the charge back is void. Premium Powerups . I am a bot, and this action was performed automatically. View community ranking In the Top 1% of largest communities on Reddit. I took almost every single awesome Redditor's advice who commented and did what you guys said. This means your paying 2% to Shopify and x% to 3rd party payment gateway. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. It means the vendor has financial incentive to be pro-active about issuing legitimate refunds to their customers before the customers qualify for a chargeback. Stop paying for chargebacks. I need to lower my chargeback rate as soon as possible. They are withholding it because customers have 180 days to issue a chargeback through their bank. Shopify Partner. Hello, wondering if you all have any suggestions here—thanks in advance. Hi guys, I closed a store two months ago and I just realized that the store has received 4 chargebacks after it was closed. Shopify Lite costs $9 per month and provides the fundamentals of Shopify’s essential components. For our store in particular chargebacks occur 99 times out of 100 due to someone trying to fraudulently get free product. Name was also suspicious, using multiple honorary titles—also a Google search showed it didn’t match the name of residents at. Users soliciting sales in any form will result in a permanent ban. I think it's just a bulk message they spammed out to everyone, because they already confirmed my refund last month, and my credit card chargeback was already successful. 99 percent per approved transaction; if they decline one, they won’t charge you. Essentially, merchants (store owners) are notified of a chargeback and have a specified amount of time to "respond. Now today, they opened another chargeback. Hence best thing to do is monitor transactions over a certain amount and try your luck with the rest. So regardless, I'm getting charged $15 unless they drop the chargeback. We lost a dispute for a fraudulent chargeback today in which I had talked to the customer beforehand (due to the order being marked high risk by Fraud Analysis) and they provided not only their photo ID, but also a photo of the actual credit card they used for the transaction.